The solution is as follows
This is to support active release, you try to hold the phone when you will take the initiative to let go of the phone.
1. Keep it in the power state and try to take it down and it will actively let go.
It has infrared sensing, sensing that you put the phone, or try to pick it up, it will actively open, you pick it up in the lower part of the phone and try it.
If it still doesn't work, you can go to a physical store to see what the problem is.