If you use a wired connection at home, 1, check the Internet environment of the user's home, the network cable is normal;
2. For dial-up Internet access, check whether the route Settings are correct.
3. Check whether the IP address and gateway are set correctly. Here are the wired connection steps:
1. Router setup steps:
1, the computer ip is automatically obtained, please check the computer manual or verify with the computer after-sales union.
2. Restore the router to factory Settings and reset the router parameters.
Second, TV setting steps:
1, the TV cut off the power and restart, 2, menu - Settings - network - cable -ip type automatic acquisition - Settings - networking detection. Please refer to the Settings.
If your home uses a wireless Internet connection. First determine whether the machine has a built-in wireless network card, no built-in, need to purchase a supported network card, connect to the router to use (if you are not clear about the network card model, you can provide the machine model or material number, visit the official website of Konka consultation); Built-in itself, can be directly connected to the router use. Here's how the router is set up:
The wireless router Settings that our TV can recognize are: adopt WEP encryption mode, the Settings are as follows: Select Open authentication mode, select 64Bit WEP encryption mode, select ASCII key mode, set any key, and set the password to 5 digits.
If WPA encryption is used, set the password as follows: Set the password type to TKIP, PSK\/EAP to PSK, and set the password to 8 characters. It is recommended that the password be numeric only. The following is the operation procedure of the built-in wireless network card of the machine: The operation mode of wireless networking on the TV is as follows: System Settings - Network - wireless, open wifi, select the name of your home router, there will be a dialog box that prompts you to fill in the password, please use the Konka remote control\/keyboard and mouse to enter; After entering, click Connect first, then click network detection; If the TV indicates that the network has been restored\/the network is connected, it indicates that the TV has been connected successfully. If the network is not successful, reset the router and try again.
The reason is that the line is broken and can not be reached; Another reason is the problem of the cable itself, you can not contact, no matter what kind of cause, you can call customer service to consult, there is a problem so that the repairman can help you repair in time to watch TV normally.