1. The charger is faulty: The charger may be faulty and cannot charge the mouse properly.
You can try to replace the charger or use another charging device to charge.
2. Charging cable connection problem: The charging cable may not be properly connected to the mouse or charging dock.
Ensure that the charging cable is firmly connected to the port of the mouse or charging base, and is not loose or broken.
3. The mouse battery is damaged: The mouse battery may be damaged and cannot be charged properly.
You can try to replace the battery with a new one and then charge it.
4. Charging base fault: The charging base may be faulty and cannot charge the mouse properly.
You can try to connect the mouse to another charging dock for charging.
If the above methods can not solve the problem, it is recommended to contact the mouse after-sales service or professional maintenance personnel for further inspection and repair.
The condition says it's fully charged and doesn't need to be recharged