Hello, if your mophie wireless charger is not charging, here are some possible solutions:
1. Confirm that your phone or device supports wireless charging and supports the Qi wireless charging standard.
2. Make sure your mophie wireless charger is connected to a power source and the power cord is connected correctly.
3. If your mophie wireless charger comes with a USB-C charging cable, make sure the cable is connected correctly. If your mophie wireless charger uses a Micro-USB charging cable, make sure the cable is connected correctly.
4. Make sure that the distance between your wireless charger and your device is no more than 4cm, otherwise wireless charging may not work.
5. Check the back of your device for any magnetic or metal parts, as these may affect wireless charging.
6. If the indicator light on your mophie wireless charger is not on, try using another power outlet or charger to charge it.
If you try the above solutions and still can't resolve the problem, please contact mophie customer service for further support.
Now this situation may be wireless charging, the internal coil of the charging board is faulty, it may be a short circuit or aging of the coil, it is recommended to ask the after-sales personnel for maintenance.