1. What is Order K?
K Order is a new security authentication tool launched by our bank, which can be used in personal online banking, palm banking, telephone banking and e-commerce B2C payment channels at the same time. It has the characteristics of one password at a time, and uses the \"challenge-reply\" method to obtain dynamic passwords, which can integrate the transaction elements into the authentication process, and is a high-security and enhanced dynamic password (TOKEN) device.
2. What is K Order payment?
K-order payment is a new function that our bank will launch soon. Customers can use K-order to make online payment.
3. How to apply for a K Order?
If you are not an e-banking customer of our bank, please bring your personal ID card and any account of our bank to apply at our bank outlets (whether to charge fees shall follow the local charging policy);
If you have registered for our e-banking, please bring your personal ID card and any account that has registered for e-banking to apply at our branch (whether to charge or not to follow the local charging policy).
4. If I received the K Treasure (or K order), can I still receive the K Order (or K Treasure)?
Customers can receive both K-Treasure and K-Order at the same time, and both can also be used in personal online banking channels at the same time. The personal e-banking channel provides the function of switching between two authentication tools, and customers can use the appropriate authentication method to conduct transactions according to their needs.
5. If I have received a dynamic password card (or a K-order), can I still receive a K-order (or a dynamic password card)?
Customers can not receive dynamic password card or K-order at the same time, but you can go to our bank to change to the security authentication tool you want, that is, dynamic password card customers can upgrade to K-order customers (the original password card is invalid, and the original password card binding channel will automatically bind K-order); Customers can also change back to the dynamic password card (the K command is invalid, and the original K command binding channel automatically binds the dynamic password card). Compared with the dynamic password card, the limit of K order is high and the security is strong.
6. Why can't the K order be successfully bound in the network?
The K command may have been deregistered. The deregistered K command is invalid and cannot be bound again.
7. How to calculate the life period of K Ling?
K makes the device valid for three years from the customer's binding date. After three years, the K-order will expire and will no longer be allowed to be used. This is because K makes the device driven by the battery, the time is too long, the battery is seriously depleted, and the dynamic password generation will be affected.
8. How to activate K order?
After you receive the K order at our branches, the activation code (12 digits) will be printed on the business receipt we give you. After the K command is powered on, enter the 12-digit activation code to activate the K command. The K command can be used only after it is activated. If you lose the activation code, please go to our bank outlets to make up the activation code.
9. What happens when the K order expires?
If your K order has expired, please go to our bank branch to replace the new K order as soon as possible (whether to charge according to the local charging policy).
10. What are device lock and system lock respectively?
K locks the device: If the device is locked after six consecutive incorrect startup passwords are entered, the device cannot be powered on normally and an 8-digit device unlock code is prompted.
K-command system lock: If you enter the wrong dynamic password for 6 consecutive times when using K-command on the electronic channel, the system will no longer accept the authentication request of the K-command (the device can still be turned on normally). The customer must unlock the K-command system before the customer can continue to use the K-command on the electronic channel.
11.K order how to unlock the device?
Automatic device unlock: Customers can wait for 12 hours, K to unlock the device automatically, the boot password remains unchanged;
Manual device unlock: Customers can unlock the device through personal e-banking channel (to obtain device unlock code transaction) or call 95599 customer service. Our bank will send a device unlock code SMS through your security authentication mobile phone number, and you can enter the unlock code in the K ring device; If you have not registered your security authentication phone number, please go to our bank branch to unlock it.
12.K order device Why can't the device automatically unlock?
After K makes the device automatically unlock for three consecutive times, the device cannot be unlocked automatically and can only be unlocked manually.
13.K order how to unlock the system?
Automatic system unlock: After 12 hours, the system will be unlocked automatically, and you can continue to use K-ring authentication in our electronic channels.
Manual system unlock: You can manually unlock in personal online banking\/mobile banking\/phone banking (Transaction menu: K order status management). If during the process of unlocking the system, the system prompts that the K command is out of alignment (at this time, the K command clock has a slight deviation, which can be adjusted through various channels), please correct the K command according to the system prompts (trading menu: K command correction), and then try to unlock the system transaction. If you use the system unlock function for several times and fail to unlock, your K order may be seriously out of step (the clock deviation of the K order device is large, and the K order cannot be corrected in the channel), please go to our bank for maintenance.
14. Why can't the K order unlock the system automatically?
After the system automatically unlocks the device for six consecutive times, the device cannot be unlocked automatically and can only be unlocked manually.
15. How do K commands generate dynamic passwords?
Agbank K-order uses a special algorithm to ensure that K-order devices and our servers generate secure dynamic passwords synchronously. After the normal startup of Agricultural Bank K, the following three types of dynamic passwords can be generated:
(1) Time-type dynamic password: You directly press the \"Time\" key on the lower right corner of the K command, and the dynamic password of the K command is displayed. This type of dynamic password is only used in K-order maintenance transactions (K-order status management, K-order correction) of personal e-banking\/palm banking\/phone banking.
(2) Payment type dynamic password: You first press the \"payment\" key on the K order, then enter the transaction amount, and finally press the \"confirm\" key, the dynamic password displayed in the K order. Customers need to use this password with caution. Our bank will only require customers to enter this password when making payment and other mobile transactions. In addition, if you transfer 10 yuan, you can input 10, 10.0, 10.00 into the device to generate the correct dynamic password (when the device generates the payment type dynamic password, the amount will be automatically made up to two decimal places); However, if you are transferring $10.11, you can only enter 10.11 in the K order to generate the correct password.
(3) Ordinary dynamic password: you enter the challenge value (composed of several digits) on the K command, press the \"confirm\" key, and the K command displays the dynamic password. Enter the challenge value as prompted to generate a dynamic password. The Agricultural Bank of China system temporarily provides the following two challenge codes (the system has a clear dynamic password to obtain prompt information) :
The last 6 digits of the account maintained by the customer, for example, the recipient maintains the transaction, the challenge code is the last 6 digits of the recipient's account;
The 6-digit challenge code reflected by the system.
16.Does K command dynamic password have a life cycle?
After K makes the device generate a dynamic password, please submit it in the personal e-banking\/palm banking\/phone banking system as soon as possible, and the password will be valid within 1 minute.
17. How do I enable and suspend K commands?
You can enable\/suspend the K order in your personal e-banking\/post-palm\/phone banking system (Transaction menu: K Order status management), you can also call 95599 to enable\/suspend the K order. Once the K order is enabled\/suspended, the K order will be enabled\/suspended on all electronic channels.
18. Why do I need K-order correction?
The clock in the K ring device may have a certain deviation, if the deviation is within a certain range, you can adjust the clock deviation between the K ring and the background server in the personal online bank\/palm\/phone bank (transaction menu: K ring correction). During the trading process, please perform K correction according to the system prompts.
19. Why does the K-order correction always fail?
Please first correct the transaction through the K-order of personal online banking\/palm banking\/telephone banking. If the transaction still indicates authentication failure, and you have confirmed that you have obtained the dynamic password of K-order in the correct way and submitted it to the system in time, please go to the branch of our bank for maintenance.
20. Why does K unlock the system always fail?
Please first correct the transaction through the K-order of personal online banking\/palm banking\/telephone banking. If the transaction still indicates authentication failure, and you have confirmed that you have obtained the dynamic password of K-order in the correct way and submitted it to the system in time, please go to the branch of our bank for maintenance.
21. Why does K authentication always fail?
If you confirm that you have obtained the dynamic password of the K order in the correct way and submitted it to the system in time, and this transaction has failed for many times, please go to the bank's network for maintenance.
22. What is the use of the \"pay\" key?
K makes the \"payment\" key extremely important, it can remind the customer that the dynamic password generated at this time is about to be used for payment and other mobile account transactions authentication (payment type dynamic password). When the AgBank system requires customers to enter a payment type dynamic password, it must be in the process of entering a mobile account transaction. Please use it with caution, and do not let others disclose this password for any reason.
23. What is the clock mark button in the K ream button?
The time key is used to generate time-type dynamic passwords. It is used to authenticate K command maintenance transactions, such as enabling K commands, unlocking the system, and correcting K commands.
24. What is the client limit for Order K?
Personal online banking channels: K Ring transfer transactions a single transaction\/day cumulative 500,000\/500,000; The total amount of payment transactions per day is 100,000 yuan \/ 500,000 yuan. If you have the first generation\/second generation of K-Bao at the same time, the daily transfer\/payment of personal e-banking channel shall not exceed the cumulative transfer\/payment limit of the first generation of K-Bao\/second generation of K-Bao;
Palm bank channels: K Ring transfer transactions a single\/day cumulative 500,000\/500,000; The total amount of payment transactions per day is 100,000 yuan \/ 500,000 yuan.
Telephone banking channels: The total amount of transfer transactions per day is 500,000 yuan \/ 500,000 yuan, the transaction limit of payment payment is controlled by each branch, and the general payment top-up does not exceed 5,000 yuan per day.
The above channel limits can be set by customers at our bank outlets or personal e-banking channels (transaction menu: e-banking limit management, mobile bank transfer maintenance, telephone bank transfer maintenance).
25.K How do customers log in to online banking?
Please use the \"User name login\" mode to log in to the e-banking.
26.K Bao \/K Ling \/IE certificate How can the customer log in to the e-banking system using the User Name Login mode?
(1) Login user name input method:
Judgment: Have you already set a personalized user name through personal online banking?
Yes: You can use this personalized user name, or your 18-digit ID number, card number of any online banking account, or customer number as the login user name.
No: You can use the 18-digit ID number, the card number of any online banking account, and the customer number as the login user name.
(2) Login password input method:
Judgment: Have you changed your login password through personal online banking?
If yes, you need to use the new password as the login password.
No: You need to use the 6-digit password reserved on the counter as the login password.
If you forget your password?
If you have a K-Treasure device, use Certificate Login to log in to the personal e-banking, and then reset the user name\/password by following the steps of Customer Service → User Name Login and Maintenance → Set User name\/Password. You can use the new password to log in to the online banking. Otherwise, you can only go to our bank outlets to reset the online banking login password.
(3) Login user name\/login password change:
After you log in to the e-banking system, set the user name and password by following the steps of Customer Service → User Name and Maintenance → Set User name and Password.
(4) Financial transactions:
Customers who only hold K-Treasure: During the trading process, follow the system prompts to insert K-Treasure.
For customers who only hold the K order: During the transaction, enter the correct dynamic password (which is generated by the K order) as prompted by the system.
Customers who hold both K-Treasure and K-Order: you can switch security authentication tools between K-Treasure and K-order according to your needs (through the online banking transaction menu: \"Customer Service -> E-banking Security Management -> Security authentication mode Settings \"). During the transaction process, follow the system prompts and use the current authentication tool for authentication (insert K-treasure or enter a dynamic password).