It's good to hear about your problems. The situation that things are missing when the crystal chest of extraordinary chip is opened may be caused by the following reasons:
Problems with the game or program itself: Sometimes due to the design defects of the game or program, the items disappear or appear abnormal. Try logging back into the game or updating the app version to see if that fixes the problem.
Network delay or failure: When unpacking, if the network connection is unstable or faulty, the item may not be successfully saved or uploaded to the server. It is recommended to check that the network connection is normal and try to reopen the game or refresh the page.
Improper operation: Sometimes in the process of unpacking, due to improper operation or misoperation, the item is not correctly saved or deleted. You can carefully check your own operation steps to see if there is wrong operation or missing operation.
If the above methods do not solve the problem, it is recommended to contact the game customer service or the relevant technical support personnel, provide a detailed description and screenshots and other evidence, so that they can better help you find the missing item.
In addition, it is also possible that there is a problem with the treasure box itself, resulting in the loss of the items in the treasure box. In order to find the lost item, it is necessary to conduct detailed investigation and analysis, while paying attention to the safety and protection of the treasure box to prevent the same situation from happening again.