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Reason 1: It may be that the phone has turned on the airplane mode, which can be turned off in the control center of the phone.Cause two: There may be too many wifi signals nearby,...

Why is the wireless connection down but the surveillance working?

Reason 1: It may be that the phone has turned on the airplane mode, which can be turned off in the control center of the phone.

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Cause two: There may be too many wifi signals nearby, leading to network congestion. You can enter the setting interface of the router to modify the channel.

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Reason 3: The router may set your phone to prohibit the use of wifi, you can enter the router's setting interface to cancel.

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Cause four: There may be a problem with the system of the phone, you can restart the phone or upgrade the system of the phone and try to network.


1. The network line is faulty.

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2. Router dialing is not set.

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3. The Internet access mode of the router WAN port is incorrectly selected.

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4, the broadband line into the home is too long, resulting in insufficient driving capacity

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5, broadband account and password entered wrong or not case sensitive.

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6, network broadband operators to broadband account and computer MAC address binding


Your monitoring is only connected to the local area network, no connection to the external network, no real upload to the cloud, only in the local area network can see, you need to check whether the camera is connected to the external network, connected to the can use their own traffic data remote management, use.