If your Samsung Buds Pro is unable to charge, here are some possible causes of this problem and possible solutions:
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1. Make sure the inside of your charging case is clean: Check your charging case to make sure there are no blockages or dust inside it, which may hinder charging and contact.
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2. Make sure the earphones are properly placed in the charging case: Make sure the Buds Pro earphones are properly placed in the charging case and properly align the metal connection points for each earphone for charging.
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3. Make sure the charging case is fully charged: Check that your charging case battery is fully charged. If the battery is too low, you won't be able to charge your headphones. You can try connecting the charging case to the power adapter to charge it and make sure it is fully charged.
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4. Make sure the charging cable and adapter are working properly: If the charging cable or adapter you are using is faulty, it may affect the charging speed or prevent charging. Make sure to use the original Samsung charger and charging cable.
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5. Upgrade your Samsung Buds Pro firmware: Firmware upgrades can fix some common issues and improve device performance. Try updating your Samsung Buds Pro firmware to ensure your headphones have the best compatibility and performance.
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If you have checked and corrected the above steps, but the charging still does not return to normal operation, it is recommended that you contact Samsung customer service or check the relevant after-sales service warranty terms for further fault diagnosis and solution.
1. Please check whether the back center of the phone is placed in the center of the wireless charging board.
2. When there are inclusions between the mobile phone and the wireless charging board, it may not be able to charge normally.
3. Check the back of the phone. If the protective phone cover used is too thick may hinder wireless charging, it is recommended to remove the phone cover and try to recharge.
4. Please use the original Samsung charger. If you use a non-original charger, you may not be able to charge normally.
5. Connect the phone directly to the wired charger to check whether it can be charged normally.
Samsung wireless earphones do not charge, may be the earphone charging module is damaged, need to go to after-sales warranty.