1. Manually stop charging
Most of the charging gun can not be pulled out of the situation, are in the process of charging, the current vehicle charging port will have a self-locking function, before the charging has not stopped is unable to pull out the charging gun. We can click Stop charging on the display screen of the charging pile, the screen of the vehicle or the mobile APP of the vehicle. After confirming that the charging has stopped, press and hold down the unlock button of the charging gun and then draw the gun accordingly.
2. Unlock the charging electronic lock
At present, the charging electronic lock of new energy vehicles is divided into two kinds, one is the vehicle electronic lock and the other is the charging port electronic lock, if we lock the car when the vehicle starts to charge, then after the charging is over, we need to unlock the vehicle with a key or a mobile phone to be able to unplug the charging gun.
If you still can't pull out the charging gun after unlocking the vehicle and stopping charging, then it may be triggered the charging port electronic lock, at this time you can open the front hatch, find the handle of the charging port electronic lock in the front hatch, pull the electronic lock and pull the charging gun, each model of the electronic lock position is different, you can find in the vehicle's user manual.
It should be noted that when pulling out the charging gun, the unlock button on the charging gun should be held down all the time, and the charging gun should be pulled out smoothly with relatively large force. In the daily charging process, it is necessary to check whether there are foreign objects or water stains in the charging port of the vehicle, and keep the charging port clean and fresh at all times.
1, charging gun unlock
Since the charging gun interface has a locking function to avoid disconnection during charging, it is possible to lock. You can try to find the emergency unlock device, because there are many types of charging guns, the location of the unlock port may not be the same. It is best to reserve a screwdriver on the car, which can be used in handy, insert the screwdriver into the unlocking position, and move in the direction of the gun head to unlock.
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2. Operate charging pile or key
Click to start charging, wait a moment and click to stop charging, the charging gun lock interface may be unlocked. In addition, some users have reflected that after unlocking the door, the charging gun will automatically unlock, but this method is not available for all models.
3. Call customer service
Generally, there is a customer service phone number on the charging pile, and you can call for consultation; You can also call the 4s shop customer service phone for help.
Try the above methods, or can not pull out the charging gun, then there is only the possibility of hardware damage, which can only be handled by disassembly, and it is recommended to be dealt with by professionals, unless the owner has a strong hands-on ability.