Hello, please follow the following steps to confirm 1) First check whether the charging board is good or whether the charger is inserted in place;
2) Confirm whether to use the standard charger, if not, please replace a charger to see whether the charger is faulty;
3) Whether it is because the phone is too hot: Huawei mobile phone has a unique thermal protection optimization design. When the temperature of the mobile phone is high, the charging current will be limited considering the user's feel comfort. You can turn off or shut down the mobile phone's applications such as video and games, etc. When the temperature drops, the charging will resume.
4) In addition, our product is 2-amp charging, which is nearly half of the time faster than the commonly used 1-amp charging, but it will be slightly hotter when the current is large. You can turn off the mobile phone applications such as videos and games when charging, which can speed up the charging time and reduce the temperature of the mobile phone.