The first thing you need to understand is that usually the smart socket does not support 5G wifi, so if the smart socket does not connect to the Internet, you need to check and set up a connection to 2.4G wifi, which is relatively convenient.
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The second may be that there are Chinese or special symbols in the wifi password connected to the smart socket, which will also appear to be connected to the situation, it is recommended that the user log in to the router again, and then set the wifi password, the password is set to pure digital or digital English combination.
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If the router is turned on the anti-network mode or the unlimited access control, there may be a smart socket is not connected to the Internet, it is recommended that the user check it, and then reset it.
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If you still can't connect, it is recommended to reset the smart socket and try to connect to the network.
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If the above methods have been operated by the smart socket or not connected to the Internet, the user can also change a network to try, if the replacement of the network or the smart socket is not connected to the Internet, it indicates that the hardware is faulty, it is recommended to contact the after-sales service for relevant detection.