If WEilai home filling pile is offline, you can try the following solutions:
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1. Check the network connection: Check whether the network connection where the pile is filled is normal, and ensure that the network is stable and can be connected to the Internet. If there is a problem with the network connection, you can try to reconnect or restart the router.
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2. Restart the pile filling: Power off the pile and wait for a period of time before switching on the power again, and then observe whether the pile can reconnect to the network.
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3. Update software: If the firmware or software version of the pile is older, you can try to update to the latest version. Typically, NIO releases updates to fix issues and improve functionality.
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4. Contact customer service: If the above methods fail to solve the problem, it is recommended to contact the customer service department of NIO, describe the specific problem to them, and seek their help and support. They may need to further examine and diagnose the status of the pile filling.
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Important: Before performing any operation, please ensure that you have sufficient knowledge or consult a professional's advice on the operation of the charging pile to avoid any potential safety risks. The preceding suggestions are for reference only. The specific procedure may vary depending on the device model and software version.
If the network cannot be connected because of the damage of the charging pile, no timely maintenance, the data communication protocol of the charging pile is not updated in time and is incompatible, etc., the damage of the charging pile and the lack of timely maintenance are often encountered, whether it is on the high speed or the urban charging pile, and this situation is normal on the high speed.
Generally, restart or maintain the device.
If the network instability causes the charging pile to go offline, you can restore the normal state of the charging pile by reconnecting the network. If the fault is caused by a device fault, you need to maintain or replace the device.