The phone charge is not successful, generally the following four reasons (the corresponding solution is as follows) :
1, mobile phone number error: please check whether the mobile phone number is correct;
2, if the phone charge is recharged on Taobao, it is generally delivered by Taobao sellers, the order can be found in their own order list, contact online customer service or click to apply for after-sales refund;
3. If it is an online bank deduction, please check the details of the bank deduction. If the deduction merchant shows that it is not an Alipay company, please contact the customer service of the bank to consult the whereabouts of the money;
4, delay: at the beginning or end of the month is the peak time of phone charge, there may be a delay in the arrival of the account, please pay attention to the arrival of the phone charge within 24 hours; The functions of Alipay are constantly updated, different periods will have different functions, and some functions will also be removed, so the existing content shall prevail. As of July 2018, the main functions of Alipay are as follows: 1. Support Yu 'e Bao, and check the financial income at any time; 2, support a variety of scene relationships, group chat group pay more convenient; 3, provide local life services, pay a discount to enjoy the benefits; 4. Establish a family account for children's parents;
5. Check Taobao bill, account balance and logistics information anytime and anywhere;
6, free long-distance inter-bank transfer, credit card repayment, recharge, pay water and gas fees;
7. Intelligent reminder of credit card, payment, payment, phone charge and card coupon information;
8, walk donation, support access to iPhone health data, healthy walking and interaction with friends, but also participate in public welfare.
Initiate rights protection. Here's how:
1. The system shows that the transaction is closed, which is generally caused by the operator's system maintenance, line connection problems and other reasons. The Alipay account will not be deducted for such recharge failure, and it is recommended to recharge after a period of time or through other channels;
2, the system shows that the transaction is successful, but the actual phone charge has not arrived, generally caused by the sudden failure of the line connection, it is recommended to contact the seller for verification, if it is not solved, please enter the \"My Taobao\" - \"bought baby\" page within 15 days after the successful transaction to find the order that has not arrived to apply for rights protection, select the \"not received goods\" type of rights protection. We will process for verification as soon as possible. Reminder: at the end of the month and the beginning of the month and during holidays, because the operator's line is busy, it may have a certain impact on the speed of recharge to the account, so during this period, it is recommended that you wait for a moment, if a long time has not arrived at the account and then carry out rights protection. After taking a picture of the automatic top-up of the product (such as the automatic top-up of the mobile phone bill) and completing the Alipay payment, the system will automatically confirm the receipt of the product and change the transaction status to successful. The type of Alipay transaction for automatic phone charge recharge is guaranteed transaction, but in order to ensure the smooth transaction process, and based on the high success rate and reliability of the system, the confirmation of receipt is automatically completed by the system.