1: Please reinsert the charger\/data cable.
If the charger\/data cable is not plugged in place or inserted too slowly, it may cause slow charging or identify as a normal charging mode.
2: Check whether the interface is dirty or foreign.
If there is foreign matter or dirt, it is recommended to clean up in time (can use a clean soft brush, if conditions can dip into alcohol).
3: Please check whether the charger and device charging port are damaged.
If there is damage or distortion, do not use the damaged parts, it is recommended to replace the charger.
4: Please use the standard charger and data cable.
Different brands of chargers, there are differences in the principle of fast charging, mixed charger may not be able to achieve fast charging function, resulting in slow charging.
5: Slow charging while using.
Running high-power programs (such as taking photos, recording videos, and playing games) while charging your mobile phone may slow down the charging process. Please avoid charging while running high-power programs.
6: Use computer USB charging, charging treasure
Charge slowly.
Computer USB interface
Small charging current, slow charging speed.
Charging treasure generally only supports ordinary charging mode, charging speed is slow, it is recommended to buy a charging treasure that supports fast charging mode.
7: If the above methods still can not solve your problem, please back up important data, QQ and wechat backup separately, carry the device, charger, data cable, purchase voucher to the nearby customer service center for testing.