1. It is recommended to use the standard charger to charge. It is recommended to use the standard charger and charging cable of the mobile phone to charge. Non-honor official chargers and data cables may not be compatible with the phone, causing the phone to be unable to charge.
2. If the phone has not been used for a long time. If the phone is not used for a long time, or the phone is not charged in time after the low power shutdown, the phone battery appears excessive discharge, and more time is needed to activate the battery, it is recommended to charge for more than 30 minutes to check whether the phone has a reaction.
3. Please replace the charger and data cable that can be charged normally, and check whether the charger and data cable are faulty.
4. If the charger and data cable are normal, the phone still cannot be charged, it is possible that the phone is faulty. It is recommended to carry the mobile phone, original charger, original data cable and purchase voucher to the nearby service center for testing. If the mobile phone cannot be turned on and the data has not been backed up before, the data may be lost