1. First, make sure your charging head and charging cable are not damaged. If you are not sure, you can conduct cross-verification tests (other Huawei and HONOR that support fast charging conduct charging tests).
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2. If there is no problem with the charger, please enter the service APP intelligent detection and start to detect the fault of the mobile phone system and all aspects of the hardware.
Fault detected: If you can solve the fault by yourself according to the system prompt, you are advised to do it yourself. If the operation is inconvenient or you cannot solve the problem by yourself, please go to our Huawei customer service center directly.