1. Understand customer needs: When communicating with customers, we must first understand the needs of customers, including disease, disease course, medication, etc., in order to provide customers with more professional and more intimate service.
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2. Product knowledge: familiar with the drugs sold, including the ingredients, effects, side effects, usage and dosage of drugs, so as to accurately convey product information when communicating with customers.
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3. Build trust: Through professional service and sincere attitude, establish a relationship of trust with customers, let customers believe that you are a trustworthy pharmaceutical sales staff.
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4. Personalized recommendation: According to the needs and conditions of customers, recommend suitable drugs for customers, and emphasize the advantages and characteristics of drugs to improve customers' purchase willingness.
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5. Answer doubts: When customers ask questions, be patient to answer them, eliminate customers' concerns, and enhance customers' confidence in drugs.
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6. Value-added services: Provide some value-added services, such as drug use guidance, health consultation, etc., to improve customer satisfaction.
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7. Follow-up visits: After customers purchase drugs, regular visits should be made to understand customers' drug use and effects, timely solve customers' problems, and maintain customer relations.
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8. Referral: Through quality service and good reputation, strive for customer referral, expand sales channels.