The connotation of service standardization is to take the service activities as the standardization object, and its research scope includes all the service activities in the national economic industry. Carrying out service standardization work is conducive to standardizing the market order of various service industries, improving service quality, enhancing the core competitiveness of service enterprises, and providing favorable technical support for building a harmonious society.
The research field of service standardization focuses on basic application research and standardization research in the fields of service standardization policy and theory, producer service industry, consumer service industry, protection of consumer rights and interests, and instructions for the use of consumer goods. Service standardization information sharing mechanism, evaluation system, certification system, service standard implementation system; Responsible for the research and revision of national and international standards; The secretariat of the National Technical Committee for Service Standardization (SAC\/TC264); Responsible for the International Organization for Standardization Consumer Policy Committee (ISO\/COPOLCO) China National Committee secretariat work, counterpart to ISO\/COPOLCO.
Standardized service refers to the establishment of national standards or industry standards of service projects, the service provided must be implemented in accordance with the standard, including service time, service workload, service quality, service price, quality assurance, service management, service supervision, service complaints and other related content.