Your phone may not charge for the following reasons:
1, can not charge when connected to the charger:
(1) It is recommended that you use the standard charger and charging cable for charging.
(2) If your phone is not used for a long time, or the phone is not charged in time after low power off, there may be excessive battery discharge, it is recommended that you connect the charger and charge for more than 30 minutes to see whether the phone has a reaction.
(3) If your phone can be turned on, please confirm whether there is poor contact or damage to the charging device
a. Check the interface between the charging cable and the mobile phone to see if the charging cable is fully inserted;
b. Please check whether the data cable, charger and socket are in bad contact, and it is recommended to reinsert;
c. Please check whether the connector and jack are clean. If dust is found, it is recommended to clean it with a soft brush and then charge it again for confirmation.
d. Please check whether the data cable, charger and socket are damaged, if damaged, please stop using and replace.
(4) It is recommended that you replace other chargers that can charge normally and try to charge. If the charger can be charged normally after replacement, it may be the charger and data cable fault, if it can not be charged, it may be the phone itself. You are advised to back up your data in advance and take your mobile phone, charger, data cable, and purchase certificate to a nearby Huawei customer service center for testing.
2, connected to the computer USB can not charge:
solution
Please check whether the indicator light of the phone is on and whether the phone indicates that the USB is connected. If no, check whether the data cable is in poor contact or damaged. Reinsert or replace the data cable.
If connected to a desktop computer, it is recommended to connect the data cable to the USB port on the back of the computer host to charge.
If connected to a laptop computer, please directly use the data cable to connect the USB port of the phone and computer, it is recommended not to use the USB extension cable, the external USB port may be insufficient power supply.
If you replace the data cable, try a different USB interface, still can not charge, it is recommended that you can use the original charger to charge the phone, to determine whether the phone is abnormal, if the charger is charging normally, it may be your computer USB interface is abnormal, it is recommended that you contact the computer after-sales solution.