If the wireless function of the set-top box is used, the mobile phone cannot connect to the wireless network is normal, because even if the set-top box can connect to the home network through WIFI, at the same time, the set-top box has the hotspot function, after accessing the wired network, it can be used as the home WIFI coverage AP. It should be noted that AP is not equivalent to wireless routing, and the set-top box does not have the routing function of automatic dialing, which can not replace the wireless router.
If the set-top box is not used for wireless functions:
1, check whether the network connection of the TV is disconnected, you can try to reset the connection network;
2, check whether there is a problem with the router Settings leading to network disconnection, you can restart the router or reset the router to solve the problem; 3, check whether there is a problem with the server or communication link of the network service provider, you can call the customer service provider to consult the current network status, if there is a problem, wait for them to repair it; 4. If there is a problem with the system of the TV, you can try to restart the TV. If necessary, restore the TV system to factory Settings or upgrade to the latest version. 5, the TV hardware failure caused by network failure, such as network module failure, antenna failure, motherboard and other parts failure, it is recommended to contact the TV after-sales service for maintenance.