Please check that the back of the phone is centered in the center of the wireless charging pad.
2. When there are inclusions between the mobile phone and the wireless charging board, it may not be able to charge normally.
3. Check the back of the phone. If the protective phone cover used is too thick may hinder wireless charging, it is recommended to remove the phone cover and try to recharge.
4. Please use original charger. If you use a non-original charger, you may not be able to charge normally.